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  • Quick access to OEM field operation knowledge, eliminating the time and cost of mobilization to site
  • Direct contact with multiple experts—not only Field Service Engineers, but also wider engineering teams, and suppliers
  • Open connection to all OEM tools for real-time retrieval of all documents, specifications, and drawings
  • Features
  • Remotely located Field Service Engineers support execution of on-site activities through advanced communications devices
  • HMI remote control to start units, implement upgrades, and optimize the combustion system
  • Applications
  • Planned maintenance execution
  • Midstream and downstream oil and gas
  • Upgrade, installation, commissioning, and start-up
  • Overview



    Our turbomachinery service teams deliver a wide range of remote support for field activities—enabling faster solutions and eliminating the complex logistics associated with mobilizing engineering personnel to customer sites.


    Field execution
  • Experienced FSEs remotely connected to support facility crew with installation, outage, and upgrade activities
  • Daily outage report and lessons learned
  • Red-flag reviews for execution
  • On-demand remote support
  • Remote Field Service Support Field Execution


    Commissioning and start-up
  • Instruction for field modifications
  • Technical packages for installation and commissioning
  • Remote execution of loop checks, functional tests, and unit start-up after outage/upgrade/installation
  • Remote Field Service Support Commissioning


    DLE/DLN tuning
  • Expert remote optimization of combustion system, requiring only minimally skilled personnel to assist at the site
  • Remote Field Service Support Tuning


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